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Equal Opportunity Employer Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: ...@AssociatedBank.com or call: (800) ###-####.
Under general supervision, support front line sales in the compilation and verification of documentation necessary to evaluate and decision residential loans, including conventional portfolio and secondary market, construction, FHA, VA, Rural Housing and employee loans. Stay current of changes in investor, regulatory and internal guidelines to ensure compliance and loan eligibility.
COMPLIANCE STATEMENTAs a valued colleague of Associated Bank you play a critical role in delivering an exceptional customer experience during every interaction. Expectations for this position require the ongoing focus on building solid and long lasting relationships by engaging all customers in a positive manner. Colleagues should provide customers a positive experience that includes undivided attention, straightforward and knowledgeable service and ensure that the customers best interests are our number one priority. Consistency around customer experience guidelines is key and expected from all of our colleagues. Our goal is to simplify the customer experience and deliver outstanding service to every customer, every time. Operates in full compliance with internal policies and procedures as well as applicable regulations and laws, including but not limited to Bank Secrecy Act/Anti-Money Laundering and S.A.F.E. Act requirements. Must submit required information to meet registry requirements, obtain a unique identifier, and maintain the registration requirements as directed by the S.A.F.E Act. Responsible to report any procedure or process that doesnt meet regulatory requirements including fraud, whether suspected or confirmed, to management. This reporting can be done directly to any member of management, including Human Resources or Corporate Security, or can be reported through Associateds anonymous Ethics Hotline.
KEY RESULT AREAS Regulation and Compliance Documentation Team Support Analysis Communication Customer Service
JOB ACCOUNTABILITIESProvide processing support to Residential Loan Officer. Order case number, CAIVRS , COE and appraisal for VA loans. Request, review appropriate credit documentation (income, assets, red flags, credit report, etc.) has been received per corporate loan policy and/or AUS results. Order tax transcripts and condo questionnaires as applicable. Request/ review any other documentation pertinent to the loan file (affidavits, offers to purchase, tax returns, recorded documents, certificates of eligibility, etc.). Analyze credit documentation (income, assets, red flags, credit report) provided to ensure required documents have been received per loan policy and/or AUS results. Update Loan Officer of completed tasks and progress throughout processing phase. Monitor progress of requested information to ensure loans are decisioned in a timely manner. Verify that requested information is complete and logged on checklist. Update application form and enter in Loan Origination System. Review all critical documents (appraisal, credit report, title evidence, VOD, VOE, VOL, etc.) for consistency and to ensure data integrity within the loan application. Prepare file and submit to Residential Loan Underwriting Department for a loan decision, ensuring Reg B is not violated. Monitor counter offers to ensure customer acceptance within 10 days as part of Reg B. Mail commitment letter to customer. Coordinate condition responsibility with the loan officer. Communicate with Regulatory Team, Loan Officer and/or Underwriting to ensure all applicable change of circumstances have been properly documented and disclosed to the customer. Review and signoff on subsequent documentation provided to satisfy underwriting conditions. Responsible for post underwriting custom/credit worthy conditions. Review title commitments to ensure proper lien position will be met. Obtain any subordination and/or satisfactions. Communicate with Loan Officer to address any judgments, encumbrances, encroachments or other liens that would put lien position at risk. Prepare Pre-closing checklist. Obtain verbal employment verifications, home owners/condo/flood insurance. Communicate clear to close communication to loan officer. Manage Daily/weekly production reports for file management and compliance regulations. Must ensure customer (internal and external) expectations are met or exceeded. Monitor Collateral Management System on appraisals for any incoming messages to ensure timely turnaround of property appraisal order. Upon receipt of appraisal update MCO/DU to reflect confirmed value, bedrooms, year built, etc. Confirm all required documentation has been printed to create a complete paper file to be submitted for record retention for all denied and withdrawn loans, in a timely manner to ensure file is available for HMDA review.Qualifications
High School or equivalent combination of education and experience Required Associate's Degree Business, Finance, or related field Preferred
2-4 years Experience in Mortage Banking. Required Less than 2 years Experience processing Government loans Required
4-7 years In a financial environment that includes experience with real estate loans. Knowledge of residential loan documents, loan servicing policies and practices, as well as laws and regulations applicable to loan programs, closings and real estate transfers. Extensive knowledge of Government loan processing. Preferred